Contact Center Operations
75FCMC24R0010 · HEALTH AND HUMAN SERVICES, DEPARTMENT OF
A TELEMARKETING BUREAUS AND OTHER CONTACT CENTERS solicitation, with responses due 2024-06-28. AwardCast estimates what this specific solicitation will close for, before you bid.
What's being bought
The Centers for Medicare & Medicaid Services (CMS) operates a toll-free, nation-wide, 24x7 contact center with multiple sites to provide customer service and address inquiries, which includes 1-800 MEDICARE and the Marketplace (Exchange) call centers (Collectively called Contact Center Operations (C
Comparable recent awards in TELEMARKETING BUREAUS AND OTHER CONTACT CENTERS
| Winner | Award value | Offers | Date |
|---|---|---|---|
| MAXIMUS FEDERAL SERVICES, INC. | $23.3M | 2 | 2026-06-18 |
| ENCORE JV1 LLC | $153.0M | 36 | 2026-05-07 |
| EDGEWATER FEDERAL SOLUTIONS, INC. | $32.5M | 7 | 2026-02-24 |
| MALMAR LLC | $4.4M | 1 | 2025-09-27 |
| HUNGER FREE AMERICA, INC | $1.3M | 3 | 2025-09-05 |
Questions
What is solicitation 75FCMC24R0010?
Contact Center Operations, issued by HEALTH AND HUMAN SERVICES, DEPARTMENT OF, under NAICS 561422 (TELEMARKETING BUREAUS AND OTHER CONTACT CENTERS). Responses are due 2024-06-28.
What do similar contracts close for?
Comparable closed awards in this category ran from $1.3M to $153.0M, across 5 awards shown above. Those are historical results, not a forecast for this solicitation.
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